Intense Casino Responsible Gambling

At Intense we take responsible gambling seriously. We want every player in Canada to enjoy online play in a safe, controlled way. That means offering practical tools, clear information and easy access to support so you can set limits that suit your life and stop play whenever you need to.

Player protection principles

We focus on prevention and control. We encourage sensible play, fair interaction with our support team and quick access to account tools that let you manage your activity. Protecting vulnerable players and promoting safe choices is part of how we operate.

Activity-control tools

You can manage your account directly from your profile or contact our support team for assistance. Key available tools include:

Deposit limits - Set daily, weekly or monthly deposit caps to control how much you add to your account.
Loss limits - Set a maximum loss amount over a chosen period to limit potential short-term losses.
Time limits and session controls - Choose session length limits or enable reminders that notify you after a set play time.
Account breaks and time-outs - Take a short, temporary break from play for cooling-off; you can resume once the period ends.
Self-exclusion - If you need a longer break, self-exclusion blocks access for a fixed or indefinite period and removes you from marketing lists.

How limits work

Limits can usually be lowered immediately from your account settings. Raising a limit often requires a waiting period to help avoid impulsive changes. Any changes to access or exclusion can be confirmed by our support team to ensure they are applied properly.

Signs of problematic behaviour

Spending more time or money than intended
Chasing losses or increasing stakes to recover losses
Neglecting work, family or other responsibilities because of play
Borrowing money or using funds meant for essentials
Feeling unable to stop despite negative consequences

Tips for staying in control

Set clear deposit and loss limits before you play
Use session time limits and take regular breaks
Only gamble with money you can afford to lose
Remove saved payment details if you need extra control
Talk to someone you trust if play is affecting your life

Professional help and support organisations

If you recognise the signs above, reach out for help. In Canada you can contact provincial problem gambling helplines or national support services for confidential advice and treatment options. Our support team can also help implement limits or self-exclusion and point you toward appropriate local resources.