Terms of Use

These Terms and Conditions describe the rules that apply when you use Intense for online casino and sports services in Canada. They explain our relationship with you, set out the basic obligations for both parties, and describe how we manage accounts, payments, promotions, and disputes. By registering or using our services you agree to follow these terms and any related policies published on the site.

Account responsibilities

You are responsible for keeping your account information accurate and secure. Only one account per person is permitted. You must not share your login details or allow others to access your account. If you suspect unauthorised access you must notify us immediately through the support channels available on the site. We may suspend or close accounts where there is reasonable suspicion of fraud, chargebacks, bonus abuse, or breach of these Terms.

Eligibility requirements

To register you must meet the minimum age and any local legal requirements for gambling in your province or territory. Players from jurisdictions where online gambling is prohibited must not create accounts. We may require documentation to confirm identity, address, and payment ownership before allowing deposits or withdrawals. Refusal or failure to provide requested documents may result in account limitations or closure.

Acceptable platform use

Use of the site is limited to lawful, private entertainment. You must not use our services for money laundering, fraud, or any illegal activity. Automated or bot access, market manipulation, collusion, or creating multiple accounts to exploit promotions is prohibited. We reserve the right to investigate suspicious activity and apply account restrictions, void bets, and withhold winnings where Terms have been breached.

General bonus and promotion rules

Promotions and bonuses are subject to their specific terms and to these Terms and Conditions. Unless otherwise stated, promotional funds may carry wagering requirements, game contribution rules, maximum bet limits during play with bonus funds, and expiry dates. We may amend, suspend, or cancel promotions at any time. Abuse of promotions, including use of multiple accounts or otherwise attempting to circumvent rules, will result in forfeiture of bonus funds and may lead to account closure.

Deposits and withdrawals

Available payment methods, minimums, and processing times are shown in the cashier. We aim to process deposits instantly and withdrawals promptly, but payments may be subject to verification checks. Withdrawals may be delayed until requested documents are reviewed and approved. We do not control third-party processing times and any fees charged by banks or payment providers are outside our control.

Verification and limits

Before large or first-time withdrawals we may request government ID, proof of address, and evidence of payment ownership. You can set personal deposit and session limits in your account; requests to remove limits may be subject to a waiting period. We may also apply company withdrawal limits where necessary.

Dispute resolution

If you have a dispute you should contact our support team so we can review the matter. We will investigate in line with these Terms and request any relevant documentation. If an issue cannot be resolved informally you may follow any escalation steps set out on the site. Our decisions will be based on the information available and the Terms in force at the time of the event.

Updates to terms and conditions

We may update these Terms from time to time to reflect changes in law, payment options, or our services. Material changes will be communicated via the site or email where appropriate. Continued use of the service after changes implies acceptance of the updated Terms. For questions about these Terms contact [email protected].